Refernet

About Refernet

A safe, secure and local online referral system used by many local citizens advice teams across the UK, refernet enables referrals to be made securely by advice agencies whom they partner with, in their town, city or region.
Refernet has one task; referring people safely from any organisation, to another - but on a local / regional level, as a private network managed by a trusted entity - like a citizens advice centre, for example.
Refernet is purely a dedicated referral system, and is not a case management system. Most larger organisations have sophisticated case management systems already.

Indeed there are so many of them, that it is almost impossible to make links between them. At the other end of the spectrum there are also plenty of small charities with no system at all, just a pc, fax, email, and internet access.

Joining up agencies, large and small, in the digital ‘chaos’ (other than by telephone, email or fax) neither of which are secure or record activity - needs a