Lucidya - Social Media Analytics

About Lucidya - Social Media Analytics

Lucidya is an AI-native platform for customer experience (cx) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
Unlike platforms that only surface insights and leave the action to you, lucidya completes the loop with proprietary nlu capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, cx, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Lucidya maintains uncompromising data encryption and security through full compliance with soc2, gdpr, us privacy laws (ccpa/cpra and others), and nist csf, as well as saudi pdpl and nca frameworks for companies with mena presence.