Elad Software

About Elad Software

Simplechat® for dynamics 365 is a native, omni-channel solution that extends the power of a Microsoft dynamics 365 add-on solution for contact centers, supporting instant, convenient, multiple channels for communicating with customers.
Simplechat was designed to bring sales and service call centers to the new digital world. The add-on allows for instant and engaging communication between the customer or patient and organization.
Omnichannel solution provides seamless customer support from mobile, social, sms/text, and website.
Automate processes and provide consistent messaging with a feature-rich chatbot. Transition from chatbot to live agent, directly from the dynamics 365 dashboard.
A consistent customer experience
Simplechat® allows organizations to respond to customer inquiries and support tickets, even switching between channels in one chat session. Omnichannel significantly enhances customer netpromoter ratings and rapid problem resolution.
Speed of response
Simplechat®