CallShaper

About CallShaper

Callshaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. Whether your call center is in-house or external, IF you want to automate 100% of your call center process and keep your agents focused on customers, callshaper has the answer!
Callshaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With callshaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, DO-IT-yourself scripting and simple integration with third party systems.
Callshaper has no equal in providing real-time transparency. At the same time, callshaper’s “set IT and forget IT” predictive dialer is a big productivity plus - doing the dialing for up to 20 lines per agent. Another callshaper advantage is its built-in quality assurance scorecard, offered at no additional cost.
Callshaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
Finally, callshaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years - five years longer than the two years required by tcpa.